Tag Archives: survey

A Healthcare Real Estate Success Story

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Given economic and regulatory uncertainties, a provider of healthcare services retains our firm to improve relationships with the physician practices that occupy several medical office properties around their hospital campuses.  This essentially enables the provider with an opportunity to obtain positive economic outcomes such as tenant retention, property referral, good will and financial clemency.

Additionally, the provider wants to measure its own operations through the simple method of acquiring physician input regarding service delivery, as well as report on the present adequacies when compared to other like providers so as to audit possible tenant separation.

MREA collaborates with the client to coordinate a proprietary satisfaction assessment specifically geared towards to medical tenants.  This includes:

  1. Tenant survey of satisfaction with building services, property management performance and lease renewal intentions
  2. Action planning reports for each hospital campus, region, service provider and the national portfolio, highlighting performance trends, strengths and weaknesses
  3. Comparative performance analysis of year-over-year results and versus report
  4. In-depth, statistical analysis of property and tenant characteristics influencing satisfaction, retention and relationships
  5. Recommendations for the enterprise and each service provider to improve customer service delivery, strengthen relationships and boost retention
  6. Customized presentation of the results and recommendations to each service provider’s national account management personnel and property management teams

While we will keep our results confidential, based on assessment the client:

  1. Targets improvement initiatives toward highly influential property management practices, such as frequency of proactive communication with tenants
  2. Requests action plans for improvement from each hospital campus and service provider
  3. Increases tenants’ satisfaction with management by 10% to exceed benchmarks
  4. Improves tenants’ likelihood of renewal rate by 5%
  5. Identifies “at-risk” tenants whose lower satisfaction level and higher likelihood of defection warrants immediate property management follow-up
  6. Strengthen physician relationships with property management and hospitals

We are proud to offer this service as part of a growing list of healthcare real estate competencies located here.

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November Business Outlook Survey Shows Improvement Across The Board

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From the Philly Fed:

Results from the Business Outlook Survey suggest that regional manufacturing activity showed improvement in November. All of the survey’s broad indicators of economic performance showed improvement from their reading in October, and firms reported an increase in employment and work hours. More firms reported increases in input prices this month, although downward pressure on the prices of firms’ manufactured goods was still evident. The survey’s broad indicators of future activity suggest that firms remain optimistic about growth over the next six months.

Indicators Suggest Improvement

The survey’s broadest measure of manufacturing conditions, the diffusion index of current activity, increased from a reading of 1.0 in October to 22.5 in November (see Chart). This is the highest reading in the index since last December. Indexes for new orders and shipments also improved this month, and each index increased 15 points. Indexes for both delivery times and un-filled orders changed from negative to positive this month, suggesting improvement.

Labor market conditions also showed some improvement this month, paralleling the improvement in other broad indicators. This month, firms also reported some growth in employment and a longer workweek. The percentage of firms reporting increases in employment (27 percent) was greater than the percentage of firms reporting decreases (14 percent). The index for employment was positive for the third consecutive month and increased 11 points. The average workweek index increased significantly, from -6.0 to 10.9.

Higher Input Prices Are Widespread

Price increases for inputs remain relatively widespread this month. Thirty-eight percent of the firms reported higher prices for inputs this month. The prices paid index, which had increased in the previous month, increased 3 points. On balance, firms continued to report declines in prices for their own manufactured goods: Slightly more firms reported decreases in prices (16 percent) than reported increases (14 percent). The prices received index remained negative for the sixth consecutive month, although it increased 7 points this month.

Firms Remain Optimistic About Growth

The future general activity index increased 8 points, to a reading of 49.0, its highest reading in eight months (see Chart). The future new orders and shipments indexes also remained at relatively high readings, with about half of the reporting firms expecting growth over the next six months. More firms expect to increase employment over the next six months (29 percent) than expect to decrease employment (7 percent). The future employment index edged 1 point higher to its highest reading in six months.

The survey’s index for future prices showed continued increases this month. The future prices paid and prices received indexes increased 7 points and 18 points, respectively.

For this month’s special questions, manufacturers were asked about current capacity utilization rates compared with the same time last year, as well as their plans for capital spending (see Special Questions). The average capacity utilization rate among the firms polled increased from 69 percent in November 2009 to the current rate of 72 percent. The share of firms expecting to increase their capital spending on plant and equipment (38 percent) was greater than the share planning reductions (20 percent), which represents a marked improvement over last year when the same question was asked. And as a group, the firms expecting higher spending had a larger average increase in their capacity utilization rate compared with last year.

Summary

According to respondents to the November Business Outlook Survey, regional manufacturing showed a pickup in activity. All of the broad economic indicators, including new orders, showed improvement this month. However, input price pressures were still evident this month. Firms reported higher employment this month, and the average workweek also increased compared with October. Firms continued to expect growth in their manufacturing business over the next six months, and the degree of confidence has improved notably over the past several months.

CRExtract: 10.28.2010

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STR Analytics/HotelNewsNow.com survey reveals… -  Eighty-one percent of investors surveyed actively are pursuing acquisitions, even though 28 percent currently hold delinquent assets, according to the Hotel Investors’ Gauge, a survey from STR Analytics and HotelNewsNow.com. “It appears clear that investors see the light at the end of the tunnel,” said Stephen Hennis, director of STR Analytics. “The survey results indicate that most investors are predicting a quick recovery for the industry, which is one of the factors driving the increased transaction activity in recent months. Moreover, despite the reported dearth of available debt for commercial real estate, roughly two-thirds of the lenders surveyed are willing to finance lodging acquisitions, albeit at more stringent terms than what was offered just a few years ago.” hospitalitynet.org

What to Make of Investment Sales - We, however, believe that the actual totals will be significantly higher than both of those numbers based upon the anticipated strong activity in 4Q10. Distressed assets are coming to market in significant numbers from both banks and special servicers, while, simultaneously, discretionary sellers continue to anticipate an increase in the capital gains rate. This fear has motivated sellers to place several properties on the market with the intention of title transferring before the end of the year. In December of 1986, hundreds of properties were rushed to closing prior to the implementation of a new tax structure, which was scheduled to take effect Jan. 1, 1987. If Congress doesn’t act after the midterm elections to keep the existing tax rates in place, this December is likely to be a record month, and is going to be a very bad time for brokers, attorneys and title closers to even think about going on vacation.  NY Observer